Using the Compliance Inbox
The Compliance Inbox is where you'll find notices that need attention — carrier complaints, content filter feedback, regulatory inquiries, and opt-out spikes. Unresolved notices can suspend a campaign, suspend a number, or damage your brand vetting score.
Where to find it
Open Compliance Inbox from the sidebar. The icon shows a badge with the unread count. New notices also email organization owners and admins automatically.
Notice types
| Type | Source | What it means |
|---|---|---|
| Carrier complaint | AT&T, T-Mobile, Verizon, etc. | A carrier flagged your traffic as spam-like or non-compliant. Sample messages and the violated policy are included. |
| Opt-out spike | Blocx threshold | Rate of STOP replies on a campaign exceeded a threshold (default 5% over 24h). Often a sign of weak opt-in or unwanted content. |
| Content filter | Carrier filters | Specific messages or patterns were filtered. The matched rule (e.g., disallowed URL shortener, restricted vertical phrase) is shown. |
| Regulatory notice | Carrier registry, CTIA | Inquiries about a brand, campaign, or pattern of traffic. |
| Toll-free verification update | TF aggregator | Your TF verification was approved or needs more info. |
| DMARC failure surge | High volume of DMARC-failing mail from your domain — often spoofing in the wild. |
How to respond
- Click the notice to open the detail page.
- Review the evidence — sample messages, recipient counts, error codes.
- Take the recommended action shown at the top of the notice:
- Fix opt-in flow → update your campaign.
- Update sample messages or content.
- Pause sending on the affected campaign or number.
- Investigate a specific recipient segment.
- Reply with your remediation steps where required, or mark resolved when the underlying issue is fixed.
Some notices auto-resolve when the underlying condition clears (e.g., an opt-out spike that drops back below threshold). Others require an explicit response.
What happens if you ignore notices
Unresolved notices can escalate to:
- Campaign suspension — the campaign is paused at the registry; nothing sends until cleared.
- Number suspension — the specific number is throttled or blocked at the carrier.
- Brand vetting downgrade — your brand's vetting score drops, reducing throughput and use case access.
- Account suspension — repeated unresolved violations across campaigns can suspend the entire account.
Address notices within 48 hours to keep your record clean.
Preventing common issues
| Issue | Prevention |
|---|---|
| High opt-out rate | Verify the recipient list, audit opt-in flow, lower message frequency, segment by interest |
| Carrier content filter | Avoid known spam triggers: shortened URLs (use a branded shortener), gambling/CBD/firearms language without proper use case, excessive caps |
| Wrong use case | Migrate traffic to a campaign that matches — see Creating a 10DLC Campaign |
| DMARC failures | Publish DMARC with reporting on every sending domain — see Verifying an Email Sending Domain |
| TF verification stuck | Resubmit with clearer opt-in screenshots and exact sample messages |
Filtering and search
The inbox supports filters for status (open / resolved / auto-resolved), severity (info / warning / critical), date range, and resource (brand, campaign, number, domain). Saved filters are shared with your team.
Audit and exports
Every notice and your response are retained for at least 24 months for regulatory purposes. Export to CSV from the page header.