Configuring Auto-Recharge
Auto-recharge keeps your balance non-zero so production traffic never pauses for billing reasons. Configure it at Billing → Auto-recharge.
How it works
- You set a trigger threshold (e.g., $50) and a recharge amount (e.g., $200).
- Whenever your effective balance drops below the threshold, Blocx charges your default card for the recharge amount.
- Funds appear on your balance immediately.
- We email organization owners and admins with the outcome — success or failure.
Turning it on
- Make sure a default card is set at Billing → Payment Methods.
- Open Billing → Auto-recharge.
- Toggle Enable auto-recharge.
- Set the threshold and recharge amount.
- Save.
Choosing the right amounts
A good rule of thumb:
- Threshold ≈ one day of typical spend, so the recharge has time to settle before you'd otherwise run out.
- Recharge amount ≈ one week of typical spend, to avoid lots of small charges per month while staying within your account cap.
If your sends are bursty (e.g., one large marketing batch per week), raise both numbers so the burst can complete in a single charge.
Safety guards
- The recharge amount is capped by your account's top-up max (default $500). Raise the per-tenant cap in the Pricing admin or via support if you need a larger refill.
- Auto-recharge runs through the same Stripe-backed flow as a manual top-up, so card declines and 3DS challenges surface as a failure that you'll be notified about.
Combining with quotas
Auto-recharge guards against running out of balance, not running out of quota. They're independent: if a quota is exhausted, traffic is blocked even when the balance is healthy, and vice versa. See Understanding Quotas and Usage.
Turning it off
Toggle auto-recharge off at any time at Billing → Auto-recharge. Existing balance is unaffected.
Audit
Every auto-recharge appears at Billing → Invoices (with the corresponding invoice).