Choosing a Support Plan
Every Blocx account ships with Included support. Upgrade to Priority or Premium when you want faster response times, live channels, or hands-on help with your integration. Pick or switch tiers anytime at Billing → Support.
At a glance
| Tier | Price | Best for | Response target | Live channels |
|---|---|---|---|---|
| Included | Free | Everyone | 48 hours, email | — |
| Priority | $200 / month | Teams actively building integrations | 8 hours | Business-hours phone & chat |
| Premium | $500 / month | High-volume API customers | 2 hours | Phone, chat, and dedicated Slack channel |
What each tier includes
Included
- API documentation and knowledge-base access
- Email support with a 48-hour target response
Priority — $200/month
- 8-hour target response
- Business-hours phone and chat support
- Quarterly check-in call with your account manager
Premium — $500/month
- 2-hour target response
- Dedicated Slack channel shared with our engineering team
- Monthly strategy call
- Hands-on integration support
Picking a tier at signup
The first time you finish setting up your organization, the dashboard prompts you to pick a support tier on the Pick a support level screen. You can:
- Continue with Included — keep the free tier; no card required.
- Skip — stay on Included — same outcome as above, one click.
- Choose Priority or Choose Premium — paid tiers require a saved card, which the dialog walks you through inline.
You can always change your mind later from Billing → Support.
Switching tiers
From Billing → Support, pick the card you want to move to.
- Upgrades are pro-rated from the day you switch — you only pay the difference for the rest of the current month.
- Downgrades (paid → Included, or Premium → Priority) take effect at the end of your current billing period. You keep the higher tier until then.
Included with your plan
Some service plans bundle a paid support tier at no extra cost — for example, Enterprise plans include Priority. When that's the case, the matching support card on the picker shows Included with your plan instead of an upgrade button, and you won't be charged for it.
How response times work
Target response times measure how quickly we reply to your first message in a thread, not how quickly an issue is fully resolved. Response targets are 24×7 for Premium; Priority is best-effort outside business hours.